ABOUT AIRTEL
From creating thrilling buyer experiences, enabling new Digital merchandise & platforms to related units & providers – Airtel Digital is leveraging the size of Airtel Telecommunications to construct distinctive options that transforms our customers lives. We’re a fast-growing group with exceptionally gifted and curious individuals, who’re hyper-focused on enriching the lives of tens of millions by way of expertise.
Over these previous few years, we’ve got invested over 46Bn$ in making a 5G prepared digital freeway on which 40% of India’s financial and digital exercise takes place. We’ve got constructed a knowledge platform that has cleaned, tagged and coded every of our 350Mn prospects. Right now our information scientists and AI engineers work on this to lend agility and intelligence for Airtel Companies – suggestions, promotions & monetary providers.
Above this core is our Digital Expertise. Our channels, buyer contact factors, community experiences, buyer going through purposes, our go to market capabilities, our shops and even our supply groups of set up, fault restore are all seen by means of a one buyer, one Airtel view. With 180 Mn+ Month-to-month lively customers on our platform by means of Airtel Thanks, Wynk & XStream, we serve and interact with our prospects.
We proceed to put money into new Platforms & Merchandise and concentrate on constructing scalable thrilling new companies in giant and rising markets. Airtel IQ – our suite of Cloud Communication options that spans voice, messaging, video, streaming, name masking, digital contact centre options and even work pressure administration. Airtel Advertisements – our Advert tech platform leverages all our digital belongings. Airtel IOT is the chief in India on IOT- right this moment 70% of all related vehicles in India run on this platform.
At Airtel Digital you have got the chance to work with rising applied sciences to make #ImpactAtScale. With Airtel Digital Tech Centres in Gurgaon, Bangalore, Noida & Pune, Airtel Digital is re-imagining itself for a future prepared and good buyer expertise.
OPERATIONS MANAGER – JD
- Develop retailer methods to develop retailer visitors and optimize profitability
- Handle a complete Airtel retailer and supply a pleasant expertise to prospects whereas driving gross sales targets, with adherence to pre-defined tips
- Guarantee a constant, high quality retailer expertise for purchasers: buyer wants are met, complaints are resolved and repair is fast and environment friendly
- Drive gross sales of varied Airtel plans, plan upgrades & merchandise – my Airtel app, WYNK, Airtel TV and so on
- Keep retailer workers job outcomes by teaching, counseling, disciplining, planning, monitoring, and appraising job outcomes
- Keep stock ranges of Airtel belongings – SIM playing cards, dongles, WiFi units
- Guarantee adherence to pre-defined Airtel SOPs to run retailer operations easily.
Duties for Product Operations Supervisor –
- Chargeable for end-to-end product deliverables, which incorporates beta testing, buyer journey expertise testing
- Analyze and supply information to assist product make higher
- Work on the challenges discovered and work with product on prioritizing them
- Work on bugs recognized in testing
- Establish key points confronted by customers and quantify the size of the issue
- Chargeable for scaling the options enabled on the channels to allow/ maximize the worth for million of customers
- Talk to the broader groups on product adjustments.
QUALIFICATIONS
- Government Trainee –
- Product Operations Supervisor –
SKILLS
- Good communication and interpersonal abilities
- Skill to investigate information and derive insights
- Buyer centricity whereas taking all selections
- Skill to drive giant groups in the direction of particular aims
- Skill to observe retailer transactions
- Digital Savvy, skill to handle digital belongings
- Robust analytical and quantitative abilities
- Buyer-first method.