Flipkart is India’s largest e-commerce market with a registered buyer base of over 150 million. Within the 10 years since we began, Flipkart has come to supply over 100 million merchandise throughout 120+ classes together with Smartphones, Books, Media, Client Electronics, Furnishings, Vogue and Way of life.
Launched in October 2007, Flipkart is understood for its path-breaking providers like Money-onDelivery, No-Value-EMI and 10-day alternative coverage. Flipkart was the pioneer in providing providers like In-a-Day Assure (65 cities) and Identical-Day-Assure (13 cities) at scale. With over 1,20,000 registered sellers, Flipkart has redefined the way in which manufacturers and MSME’s do enterprise on-line.
We need to increase our group with a dynamic one that will lead initiatives in areas of studying and improvement and grievance administration. This might be a person contributor position, reporting to the lead of the ER-IR Central constitution. The first obligations for this position are highlighted under:
• Lead the Functionality Constructing Constitution underneath ER-IR (together with ER Champ*)
o Coordinate with Ops and HR management to design quick and long-term studying methods
o Conduct coaching wants evaluation to determine and design studying interventions (particular person, groups, BUs and organisation)
o Coordinate for end-to-end improvement of coaching supplies, viz, e-modules, studying snippets, and so on.
o Ship studying classes, be it in-person or digital
o Coordinate with coach pool to make sure clean and efficient execution of year-long coaching calendar, significantly wrt ER Champ
o Monitor capabilities of present coach pool and determine and develop future trainers
o Undertake proactive initiatives, together with however not restricted to, TTT packages for trainers
o Conduct information evaluation and consider effectiveness of studying initiatives
o Coordinate and drive multitude of distributors to realize deliverables on-time and inside funds
• Lead the Grievance Administration Constitution underneath ER-IR (together with Aawaaz**)
o Coordinate with Ops and HR management to introduce and institutionalise Aawaaz in services
o Set up and start governance committees for possession, execution and problem-solving
o Purchase information from a number of information sources and preserve databases
o Conduct information evaluation through statistical instruments to interpret progress and determine areas for enchancment
o Join with ER Champs PAN India, to keep up proactive engagement and resolve any grievances
o Drive and coordinate with stakeholders to make sure all grievances throughout their span are being resolved amicably and on-time
• Assist for Program Administration
o Present backend assist for information evaluation and standing progress for varied packages equivalent to FLAVP, FLAIR, CLM and so on.
o Coordinate with varied HR Companions PAN India to drive execution on-ground
o Conduct danger evaluation and assist in designing new initiatives and frameworks to mitigate dangers
o Schedule coaching classes, periodic connects, management updates, and so on., and monitor progress
The few key necessities for the position are listed under:
• Prior publicity to Studying and Growth, significantly from design and execution standpoint
• Expertise in partnering with folks managers for blue-collar workers, with a concentrate on ER-IR & Contract Labour administration
• Robust drive on execution by coordination with a plethora of stakeholders, through sturdy communication expertise
• Robust analytical expertise with the capability to assemble, organise, analyse, and due to this fact act upon, important quantities of uncooked information with precision and a spotlight to element
*ER Champ is among the flagship packages of ER-IR which focuses on force-multiplication, by constructing sensible capabilities in last-mile folks managers and develop them as IR managers
**Aawaaz is a grievance administration portal in its nascent stage, which is utilised by blue-collar associates to focus on their grievances and to get it resolved by varied inner stakeholdersOpen Positions:
Studying And Growth, Program Administration, Knowledge Analytics, contract labour administration