Paytm is hiring for Customer support Associate

About Paytm

Paytm is India’s main digital funds and monetary companies firm, which is concentrated on driving shoppers and retailers to its platform by providing them quite a lot of fee use circumstances. Paytm offers shoppers with companies like utility funds and cash transfers, whereas empowering them to pay through Paytm Cost Devices (PPI) like Paytm Pockets, Paytm UPI, Paytm Funds Financial institution Netbanking, Paytm FASTag and Paytm Postpaid – Purchase Now, Pay Later. To retailers, Paytm affords buying gadgets like Soundbox, EDC, QR and Cost Gateway the place fee aggregation is completed by means of PPI and in addition different banks’ monetary devices. To additional improve retailers’ enterprise, Paytm affords retailers commerce companies by means of promoting and Paytm Mini app retailer. Working on this platform leverage, the corporate then affords credit score companies reminiscent of service provider loans, private loans and BNPL, sourced by its monetary companions.


Roles & Obligations:

>Aiding prospects within the sale of a variety of economic merchandise on name.

>Offering full details about the product to the client.

>Fixing all services or products associated problems with the shoppers through calls & emails.

>Reaching productiveness that meets job requirements, whereas working with velocity and accuracy.

>Assembly and exceeding SLA targets as assigned periodically.

>Potential to study services and products and describe/clarify them to prospects.

>Understanding buyer necessities and shutting gross sales.

>Responding in a well timed and efficient method to all inner communication.


>Needs to be Assured & Dynamic.

>Ought to have a bent in direction of Buyer Satisfaction.

>Wonderful interpersonal and listening expertise.

>Needs to be environment friendly in changing buyer curiosity into gross sales.

>Good negotiation expertise.

>Staff Participant Fast learner, inventive and achiever.

>Captivated with work output.

>SSC or increased training.

>Minimal 6 month name middle expertise . (most well-liked from Insurance coverage background)

>Potential to speak successfully in Hindi & English language.

>Primary laptop expertise.

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