ABOUT PHONEPE
PhonePe is India’s principal digital funds platform with over 400 million+ registered prospects. Using PhonePe, prospects can ship and procure money, recharge mobile, DTH, data enjoying playing cards, pay at outlets, make utility funds, buy gold, and make investments. PhonePe went reside for patrons in August 2016 and was the first non-banking UPI app and supplied money change to individuals and retailers, recharges and bill funds to start out with. In 2017, PhonePe forayed into financial corporations with the launch of digital gold, providing prospects with a protected and useful option to buy pure gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance coverage protection merchandise like tax-saving funds, liquid funds, worldwide journey insurance coverage protection, Corona Care, a faithful insurance coverage protection product for the COVID-19 pandemic amongst others.
PhonePe launched its Change platform in 2018, and proper this second its prospects can place orders on over 300 apps along with Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo and lots of others. straight from all through the PhonePe mobile app. PhonePe is accepted at over 18 million service supplier outlets all through 500 cities nationally.
ADVISOR – JD
We’re looking for specialists for the Assisted Looking for, Purchaser Experience employees. As a specialist, your principal accountability will entail fixing points that our prospects encounter by way of the insurance coverage protection purchase journey and you will repeatedly seek for glorious and thrilling strategies to reinforce their experience. On this operate, you may current help to guarantee that prospects are addressed about any queries for the insurance coverage protection merchandise & have seamless purchase experience. You will play an important operate to know the voice of the consumer and help us by flagging key experience drivers for greater have an effect on.
RESPONSIBILITIES
- Act with integrity & assume customer-first in every interaction
- Take care of basic PhonePe’s insurance coverage protection and transaction related queries and convert queries into enterprise.
- Means to flex between cellphone & data channels
- Needs to be attentive to purchaser needs and Counsel applicable merchandise as per purchaser needs defending purchaser experience in ideas.
- Acquire month on month enter and output matrix as assigned by the supervisors.
- Adjust to specified course of tricks to lead to resolution
- Assemble purchaser perception by way of their interaction
- Means to fulfill hourly & every day productiveness targets
- Leverage internal processes and belongings to drive resolution
- Escalate appropriately taking help from associated teams to resolve purchaser factors
- Counsel course of enhancements
- Engage & Educate prospects in order that they’re ready to leverage PhonePe to the fullest
SKILLS
- Have superb written and verbal communications in English & Hindi
- 1- 3 years of labor experience in insurance coverage protection advisory/product sales roles
- Have good learnability
- Be an energetic listener and deal properly with objection
- Have strong purchaser orientation and ability to adapt/reply to completely totally different conditions
- Be a employees participant, versatile and open to solutions
- Means to multitask, prioritize, and deal with time efficiently
- Graduation (10+2+3) is Needed
- Multilingual experience (spoken + written) in South Indian languages are preferred
- Comfortable in working in shift and roster as per requirement
BENEFITS
- Insurance coverage protection Benefits – Medical Insurance coverage protection, Essential Illness Insurance coverage protection, Unintended Insurance coverage protection, Life Insurance coverage protection
- Wellness Program – Employee Assist Program, Onsite Medical Coronary heart, Emergency Assist System
- Parental Assist – Maternity Revenue, Paternity Revenue Program, Adoption Assist Program, Day-care Assist Program
- Mobility Benefits – Relocation benefits, Change Assist Protection, Journey Protection
- Retirement Benefits – Employee PF Contribution, Versatile PF Contribution, Gratuity, NPS, Go away Encashment
- Totally different Benefits – Higher Coaching Assist, Car Lease, Mobile & Broadband Reimbursements, Wage Advance Protection
HOW TO APPLY?
- To make use of for a job, study by way of all information provided on the job itemizing net web page fastidiously.
- Seek for the apply hyperlink on the job itemizing net web page, usually positioned someplace on the net web page.
- Clicking on the apply hyperlink will take you to the company’s utility portal.
- Enter your personal particulars and one other information requested by the company throughout the utility portal.
- Pay shut consideration to the instructions provided and fill out all essential fields exactly and absolutely.
- Double-check all the info provided sooner than submitting the making use of.
- Make it possible for your contact information is true and up-to-date, and exactly replicate your {{qualifications}} and experience.
- Submitting an utility with incorrect or incomplete information may damage your prospects of being chosen for an interview.