About TCS
Tata Consultancy Providers Restricted is an Indian multinational info know-how companies and consulting firm headquartered in Mumbai. It is part of the Tata Group and operates in 150 areas throughout 46 international locations. In July 2022, it was reported that TCS had over 600,000 workers worldwide.
Duties
- Reply to emails and chats
- Help clients with service or function modifications on account
- Open bother ticket relying on the character of the service problem
- Analyze, isolate and diagnose technical bother
- Offering present bother ticket standing to clients
- Escalate buyer complaints in accordance with firm insurance policies.
- Make calls to finish customers to make clear the next queries so as journey like cancellation, appointment reserving, permission to work, handle clarification and many others
- Reply effectively and precisely to finish customers and explaining the attainable options and making certain that finish consumer feels supported and valued
- Interact in energetic listening with callers, confirming info and diffusing offended shoppers as wanted
- Perceive and try to satisfy or exceed SLA metrics with constant buyer companies.
Data and Abilities Required –
- Glorious communication abilities each written an oral
- Sturdy buyer advocacy abilities and understanding of buyer
- Most popular telecom area information
- Sturdy typing abilities.